Solomon Awudzie
Wassa Akropong
Summary
Proven Receptionist with a track record of enhancing visitor experiences and improving data privacy compliance at Morning Breeze Turning And Steel. Skilled in multi-line telephone operation and customer relations, adept at managing sensitive information with discretion. Demonstrated ability to streamline office operations, achieving a significant increase in efficiency.
Overview
5
5
years of professional experience
Work History
Receptionist
Guinea Bissau Adventist Conference
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Organized, maintained and updated information in computer databases.
- Tracked important information in company software on spreadsheets and ran reports or generated graphs using data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionist
Morning Breeze Turning And Steel
05.2019 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved data privacy compliance with meticulous management of sensitive information.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Resolved customer problems and complaints.
Education
Bachelor of Arts - Social Sciences
Valley View University
Accra, Ghana01.2015
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Verbal and written communication
- Data inputting
- File Management
- Multi-line telephone operation
- Service-oriented mindset
- Bookkeeping
Timeline
Receptionist
Guinea Bissau Adventist Conference
09.2022 - Current
Receptionist
Morning Breeze Turning And Steel
05.2019 - 08.2022
Bachelor of Arts - Social Sciences
Valley View University
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